Frequently Asked Questions
Everything you need to know about our Paraguay eSIM
What is an eSIM and how does it work?
An eSIM (embedded SIM) is a digital SIM card built into your device. Instead of inserting a physical SIM card, you install the eSIM profile in one tap from the app or via a QR code. It works exactly like a traditional SIM card for calls, texts, and data, but it's completely digital. With a Paraguay eSIM, you'll be connected the moment you land.
When should I install my Paraguay eSIM?
We recommend installing your Paraguay eSIM before you travel, while you still have internet access. You can install it anytime after purchase, but it won't activate until you arrive in Paraguay and turn on data roaming. This way, you'll be connected the moment you land.
Can I use an eSIM on a locked phone?
No, your device must be carrier-unlocked to use an eSIM from another provider. Contact your current carrier to unlock your device before traveling. Most phones purchased directly from manufacturers (not carriers) are already unlocked.
How do I activate my Paraguay eSIM?
After purchase, tap Install in the eSIMX app, or use the quick-install link, QR code, or manual details from your email or order page. Your Paraguay eSIM will activate automatically when you arrive in Paraguay and turn on data roaming.
Is my device compatible with Paraguay eSIM?
Most iPhones from iPhone XS onwards and recent Android flagships support eSIM. Check our compatibility list above or go to your phone Settings and look for "Add eSIM" or "Add Cellular Plan" option. If you see this option, your device is compatible with a eSIM.
Can I share hotspot with Paraguay eSIM?
Yes! Most of our eSIM plans support personal hotspot/tethering, allowing you to share your connection with laptops, tablets, or other devices. Check the specific plan details as some unlimited plans may have hotspot data limits (typically 1-5GB per day).
Can I top up my Paraguay eSIM data plan?
No, top-up is not currently supported. Please stay tuned for this feature!
Can I check my Paraguay eSIM data usage?
Yes. Once your Paraguay eSIM is issued, you can view its data usage anytime on our website or in the eSIMX app — open My eSIMs and select your eSIM to see how much data you've used and how much remains. Real-time usage tracking is supported on most plans.
What is your refund policy?
We offer a 30-day money-back guarantee. If you haven't activated your Paraguay eSIM and are not satisfied for any reason, contact us for a full refund. Once activated, refunds are evaluated case-by-case based on technical issues or service problems.
How do I contact customer support?
Our support team is available 24/7 via email at [email protected]. We typically respond within 5 minutes during business hours and within 1 hour at all other times.
Why do most Unlimited Data plans have a daily 2GB high-speed limit?
Our team tested this across multiple real trips and found that 2GB of daily high-speed data covers everything most travelers need — scrolling TikTok, watching a YouTube video or two, and staying connected with family and friends. Once the daily 2GB high-speed allowance is used, you still have unlimited data at a reduced speed (minimum 128 kbps), which is perfectly fine for WhatsApp, Telegram, text messages, and casual social media. No more anxiously watching your data balance — just enjoy your trip.
Can I purchase multiple eSIMs in one order?
Yes! You can add up to 5 eSIMs in a single order — ideal for family vacations or group trips. Everyone gets their own plan in one checkout.
Can I use AI services like Claude, ChatGPT (OpenAI), or Gemini with this eSIM?
In most cases, yes. If your eSIM connects through a Hong Kong IP address, you can use most major AI services, such as OpenAI (ChatGPT) and Gemini; however, Claude is currently not available in Hong Kong. If your eSIM uses an IP address outside Hong Kong, you can generally use all major AI services, including Claude, OpenAI, and Gemini. Please note that AI providers restrict access from certain regulated regions, so these services will not work in areas where the provider does not offer them.
I have no signal, or I have signal but can't access the internet. What should I do?
We recommend manually switching to a different network carrier. Different carriers have varying coverage in each area. Most of our plans support multiple carriers — try manually selecting a different carrier in your phone's network settings to resolve the issue.