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Help Center

Welcome to where the answers are.

About eSIM and Eligible Devices

What is an eSIM?

An eSIM is a digital SIM that allows you to activate a cellular plan without having to use a physical SIM card. It’s embedded in your device; you don’t need to insert anything or swap it out.

How does eSIM work?

eSIM works much like a traditional SIM card, but instead of being a physical piece of hardware, it’s a small chip embedded in your phone. It can be programmed and reprogrammed to different network providers.

Which handset models have eSIM capability?

Many modern smartphones, tablets, and wearables come with eSIM capability. Some notable models include the iPhone XS and later, Samsung Galaxy S20 series and later, Google Pixel 3 and later, and others. Please check your device’s specifications to confirm.

How to check if my device supports eSIM?

To check if your device supports eSIM, refer to the device’s settings or specifications either on the device itself or online. If you still have trouble, consult your device’s manufacturer or your network provider.

How to install and activate an eSIM on various devices?

The process to install and activate an eSIM varies by device and carrier. Generally, you’ll scan a QR code from your carrier or manually enter your eSIM information. Consult your carrier for the specific process.

Purchasing and Setting Up the eSIM

What are the benefits of eSIM?

1. No need to replace your home SIM
Unlike the card type SIM, there is no need to insert or remove the SIM

2. No delivery time
Since there is no delivery, you can use the internet immediately after arriving in your destination. (Settings are required before use.)

3. Environmentally Friendly
Because eSIM doesn’t use plastic card and doesn’t generate waste, it is environmentally friendly

4. No need to have multiple SIMs.
Since eSIM can add multiple mobile plans, you don’t have to carry multiple SIMs anymore

How to check if my device is eSIM compatible?

You could view details on our 2023 eSIM Compatible Phones List.

How many times can I scan a single QR code?

Typically, a single eSIM QR code can only be scanned once. After that, the eSIM profile is downloaded, and the QR code cannot be reused.

How to install an eSIM on Samsung Galaxy S20/S21 series device?

You can install an eSIM on your Samsung Galaxy S20/S21 series device by scanning a QR code provided by your carrier. Go to Settings -> Connections -> SIM card manager -> Add mobile plan to start the process.

What information does the QR code contain?

The QR code contains an eSIM profile, which includes all the information your device needs to connect to a network, such as the operator’s identification, the user’s subscription details, etc.

Using the eSIM

How does dual SIM work?

Dual SIM allows you to have two or more different phone numbers or even service providers on the same phone. It could be a combination of an eSIM and physical SIM or two eSIMs.

How can I check how much data I’ve used?

Data usage can typically be checked in your device’s settings. The exact pathway varies by device, but it’s usually under a menu labeled “Cellular,” “Data Usage,” or similar.

When should I set up my eSIM?

It’s best to set up your eSIM after you’ve fully charged your device and are in a location with a stable internet connection. The exact steps may depend on your carrier’s instructions.

What happens if I use up my data or exhaust the days of validity?

When you’ve used up your data or your plan’s validity ends, your cellular data will stop working. You will need to purchase more data or renew your plan to continue using cellular services.

Is it possible to activate eSIM in roaming?

Yes, it’s possible to activate eSIM while roaming. However, you’ll need a stable internet connection to download the eSIM profile.

Can I use eSIM on two smartphones at the same time?

No, an eSIM cannot be used on two different devices at the same time. Each eSIM is unique to the device it’s installed on.

How many eSIM profiles can be stored at once?

The number of eSIM profiles that can be stored at once depends on the device. For example, iPhones can store more than one eSIM, but you can only use one at a time.

How easy is it to switch between multiple SIM profiles?

Switching between multiple SIM profiles is relatively easy and can be done through your device’s settings. However, the exact method can vary depending on the device and operating system.

Payment & Billing

Is my payment safe?

We use a secure payment gateway that encrypts your payment details to ensure your information is safe.

What payment options are available?

We accept a variety of payment methods including credit/debit cards, PayPal, and bank transfers.

Can I cancel my order?

Cancellation policies may vary. Please refer to our cancellation policy or contact customer service for specific details.

What kind of credit cards do you accept?

We accept all major credit cards, including Visa, MasterCard, and American Express.

Cancellations and Refunds

Can I delete/Cancel my eSIM profile?

Yes, you can delete your eSIM profile. However, please note that deleting your eSIM profile will permanently erase it from your device.

What happens to the number when you delete eSIM in your smartphone?

When you delete your eSIM, the associated number is also deleted and may not be recoverable. Please ensure you want to remove the eSIM before you proceed.


How do I troubleshoot my eSIM?

If you’re having issues with your eSIM, start by restarting your device. If problems persist, refer to your device’s manual, consult your carrier, or seek professional help.

What if eSIM doesn’t work?

If your eSIM isn’t working, check if your device is eSIM compatible, ensure your device’s software is updated, or try resetting your network settings.

I can’t connect to the internet with my eSIM

Ensure you have a valid data plan, the correct settings for your carrier are entered, and you have good signal strength. If issues persist, contact your carrier for support.

Code is No longer Avalable Error

This error typically occurs when a single-use eSIM activation code has already been used. Please contact us for further assistance.

Experiencing slow speed

Slow internet speeds can be due to a variety of factors, such as network congestion, device settings, or physical obstructions. Try moving to a different location, restarting your device, or reaching out to your carrier for help.

Contact and Support

How can I contact customer support?

Our customer support can be reached through various channels. You can email us at [email], call us at [phone number], or use the live chat function on our website.

Still Have Questions? We’re Here To Help!

If you still have unanswered questions or need further assistance, don’t hesitate to reach out to our customer support team through any of the channels listed above. We are more than happy to assist you!

Contact our support team. We’re here to assist you!

Our dedicated support team is ready to help you 24/7. Feel free to contact us anytime via email, phone call, or live chat if you need any assistance or have any queries or concerns.