Contact Us
Our team is here for you 24/7, 365 days a year. Whenever you need help, we've got you covered.
Frequently Asked Questions
You might find your answer here before reaching out to us
What is an eSIM?
An eSIM (embedded SIM) is a digital SIM technology that lets you activate a carrier's cellular plan without needing a physical SIM card. Most modern smartphones support eSIM.
How do I install an eSIM?
Installation is simple and takes just a few minutes:
- After purchasing a plan, you'll receive a QR code via email
- Go to Settings > Cellular/Mobile Data on your phone
- Select "Add eSIM" or "Add Cellular Plan"
- Scan the QR code with your camera
- Follow the on-screen instructions to complete setup
You can install the eSIM before traveling. It will activate automatically when you arrive at your destination.
Does my phone support eSIM?
Most modern smartphones support eSIM. Compatible devices include:
iPhone Models:
- iPhone XS, XS Max, XR and newer
- iPhone 11, 12, 13, 14, 15 series
Android Phones:
- Google Pixel 3 and newer
- Samsung Galaxy S20 and newer
- Samsung Galaxy Note 20 and newer
Can I get a refund?
Unactivated eSIMs are eligible for a full refund within 30 days of purchase. Activated eSIMs may qualify for a partial refund depending on usage. See our Refund Policy page for details.
What if I run out of data?
Some eSIM plans support top-ups. You can check if your plan is eligible for a top-up on the "My eSIMs" page and purchase additional data directly.
Do I need to remove my physical SIM?
No. Your eSIM works alongside your physical SIM (dual SIM mode). We recommend installing your eSIM before your trip and activating it when you arrive at your destination.
I have no signal, or I have signal but can't access the internet. What should I do?
We recommend manually switching to a different network carrier. Different carriers have varying coverage in each area. Most of our plans support multiple carriers — try manually selecting a different carrier in your phone's network settings to resolve the issue.
[email protected]
Usually replies within 2 hours
Office
Skylark Connect LLC
222 Pacific Coast Hwy
El Segundo, CA 90245